Frequently Asked Questions - FAQ
Q1. When is Check in?
Campers should arrive on Sunday anytime between 1:00pm and 3:00pm. You'll be greeted in the parking lot by a Heartland Hockey Camp staff member.
Q2. When is Check Out?
Check out is at 11:00am on Saturday. We will have our morning scrimmages for each group at 8:00am, 9:00am, and 10:00am. You can find your group schedule at check in.
Q3. Where do I get the medical form?
You can find the medical in your Parent Dashboard Log In under the "Forms" tab. To access your Parent Dashboard, click here. If you haven't created a Parent Dashboard account, you can create one here.
Q4. Forgot your Password to the Parent Dashboard?
When you go to log in to the Parent Dashboard here, you can click "what's my password?" and you will be sent an email to reset your password. If you forgot what email you created your account with, please email firstname.lastname@example.org and we can reset your password for you.
Q5. How can I set up private lessons?
Private Lessons are half-hour or hour long sessions one-on-one with one of our expert coaches. Lessons will be from 8:30pm-9:30pm and 9:30-10:30pm. You can set up private lessons at check in on Sunday's in the mezzanine or anytime throughout the week at the front desk. If you'd like to pre-book a lesson, please email email@example.com.
Q6. How can I arrange for upgraded lodging?
You can view our upgraded lodging options here. For more information on availability and pricing, please email firstname.lastname@example.org
Q7. What should I bring?
You can view our suggested packing list here.
Q8. Is there WIFI or Cell reception?
There is wifi available for purchase at the front desk or during check in. Cell reception works well when you are standing outside however, when you are in the ice rink or main building, cell service is limited depending on carrier.
Q9. Are snacks available during the day?
Snacks are available for purchase at our snack bar located in the mezzanine of the ice rink. You can get a bank card at check in that you can load money onto for campers to use during the week. The remaining balance will be returned at check out. Please note that hree meals will be provided to campers each day. Visitors not apart of the family vacation packages who would like to join for a meal may purchase a meal card in the front office. For more information on family vacation packages, please click here.
Q10. Can Parents skate?
Yes, we offer Parent/Child camps. Parents will be able to join their childs group for all camp activites including on ice training. When you enroll your child for camp in your Parent Dashboard, you will have additional options for parents.
Q11. Do we need linens?
If you are in a standard dorm room, yes. If you have set up upgraded lodging with Sandy, you do not need to bring linens.
Q12. Which camp is right for me?
We have four levels of training sessions available to you. Skills Camps are for players of all levels - beginner, intermediate and advanced level players. Select Camps are for average to above average skill level players. Super Select Camps are for above average to advanced skill level players. AAA Camps are for advanced skill level players.
Q13. Do you have a medical staff?
Yes, we staff a full time nurse and EMT. All illnesses and injuries will be attended by our medical staff. In those situations that require additional medical assistance, the campers will be taken to the Cuyuna Medical Center, conveniently located just 6 miles north of Heartland Hockey Camp.
Q14. Can my camper stay over on Saturday?
If it is more cost efficient and convenient for you, we will allow campers to come in a day early or stay over an extra day for a cost of $100.00. This fee will include lodging Saturday night and meals on Saturday and Sunday, extensive ice and recreational opportunities.
Q15. Travel? Can my child be picked up from the airport?
We will pick up and drop off at the Brainerd Airport at anytime. The fee for this service is $50.00 roundtrip.
We will also pick up at the Minneapolis/St. Paul International Airport on Saturdays only. We will meet unaccompanied minors at the gate and bring them to our shuttle vehicle.
Our shuttle will leave the Minneapolis/St. Paul International Airport at 6:00pm. Please arrange your child's arrival time to be no later than 5:30pm. We will drop campers off at 12:00pm on the following Saturday. Please arrange your child's departure time to be no earlier than 1:00pm. In the event that you find it necessary to depart at an earlier time, there will be an additional charge of $50.00.
The fee for the Twin Cities shuttle is $175.00 one way. Travel arrangements and payment must be made and confirmed with us at least two weeks in advance. There will be an additional fee of $50.00 for any travel requests received less than 2 weeks in advance.
Q16. What if I have to cancel?
We understand that things come up that prevent you from attending. Our policy is that we will refund before May 1, 2018 with a 25% administrative penalty. After May 1, 2018 there will be no refunds for any reason. However, we will credit you the entire amount paid to a camp the following year. If you do not agree with this policy, please contact us within 10 days of registration for a full refund.