Frequently Asked Questions - FAQ
Q1. When is Check in?
Campers should arrive on Sunday anytime between 1:00pm and 3:00pm. You'll be greeted in the parking lot by a Heartland Hockey Camp staff member.
Q2. When is Check Out?
Check out is at 11:00am on Saturday. We will have our morning scrimmages for each group at 8:00am, 9:00am, and 10:00am. You can find your group schedule at check in.
Q3. How can I set up private lessons?
Private Lessons are half-hour or hour long sessions one-on-one with one of our expert coaches. Lessons will be from 8:30pm-9:30pm and 9:30-10:30pm. You can set up private lessons at check in on Sunday's in the mezzanine or anytime throughout the week at the front desk. If you'd like to pre-book a lesson, please email email@example.com.
Q4. How can I arrange for upgraded lodging?
You can view our upgraded lodging options here. For more information on availability and pricing, please email firstname.lastname@example.org
Q5. What should I bring?
You can view our suggested packing list here.
Q6. Is there WIFI or Cell reception?
There is wifi available for purchase at the front desk or during check in. Cell reception works well when you are standing outside however, when you are in the ice rink or main building, cell service is limited depending on carrier.
Q7. Are snacks available during the day?
Snacks are available for purchase at our snack bar located in the mezzanine of the ice rink. You can get a bank card at check in that you can load money onto for campers to use during the week. The remaining balance will be returned at check out. Please note that hree meals will be provided to campers each day. Visitors not apart of the family vacation packages who would like to join for a meal may purchase a meal card in the front office. For more information on family vacation packages, please click here.
Q8. Can Parents skate?
Yes, we offer Parent/Child camps. Parents will be able to join their childs group for all camp activites including on ice training. When you enroll your child for camp, you will have additional options for parents.
Q9. Do we need linens?
If you are in a standard dorm room, yes. Please bring a pillow and sheets. If you have set up upgraded lodging with Sandy, you do not need to bring linens.
Q10. Which camp is right for me?
We have four levels of training sessions available to you. Skills Camps are for players of all levels - beginner, intermediate and advanced level players. Select Camps are for average to above average skill level players. Super Select Camps are for above average to advanced skill level players. AAA Camps are for advanced skill level players.
Q11. Do you have a medical staff?
Yes, we staff a full time nurse and EMT. All illnesses and injuries will be attended by our medical staff. In those situations that require additional medical assistance, the campers will be taken to the Cuyuna Medical Center, conveniently located just 6 miles north of Heartland Hockey Camp.
Q12. Can my camper stay over on Saturday?
If it is more cost efficient and convenient for you, we will allow campers to come in a day early or stay over an extra day for a cost of $100.00. This fee will include lodging Saturday night and meals on Saturday and Sunday, extensive ice and recreational opportunities.
Q13. Travel? Can my child be picked up from the airport?
We will pick up and drop off at the Brainerd Airport at anytime. The fee for this service is $50.00 roundtrip.
In the event that you would like to arrange transportation to our camp from the Minneapolis/St/ Paul International Airport, please contact Executive Express, at 888-522-9899 or go to their website at https://www.executiveexpress.biz
Q14. What if I have to cancel?
We understand that things come up that prevent you from attending. No refunds will be given after May 1, or due to late arrival or early departure. Your deposit will be credited and applied to a future camp fee or upgraded lodging fee. For those campers who find it necessary to cancel before May 1, there will be a 25% fee for administrative costs. There will be no refunds for credits unused, also, no refund if a student is expelled, or does not attend or leaves on their own accord. There is no date deadline for camp registration. We will accept applications until the camps are full. Final balance due date, for applicants registering early, is May 1. Campers may apply to any open camps anytime after May 1 until each particular camp is full. There will be a late fee of $50.00 accessed to all second payments not received by May 1.
*Applications will be accepted after May 31, for any camp, if space is available at the time. After May 31, the application must be accompanied by payments in full, however, there will be no late charge assessed.